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Boston

Operational Effectiveness

Overview

We help companies strengthen their relationships with third parties, including supply chain partners, customers, and newly acquired entities.

We support our clients across three key areas: Acquisition Integration, Customer Management, and Supply Chain Optimization.


Closing an acquisition is just the beginning—the success of an M&A strategy depends on seamless integration. Acting as an Integration Management Office (IMO), we manage the transition and alignment of acquired functions, while overseeing change management and communication across both organizations.


Our Customer Management efforts focus on building internal processes that enhance customer support and enable real-time feedback. Regular analysis of customer data drives product innovation, reduces churn, and empowers sales teams to increase wallet share. The supply chain is a critical driver of gross margin. We partner with clients to evaluate all aspects of material costs, ensuring value creation across every product input and even office supply management.

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